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Frequently Asked Questions - FAQ

Click on one of our questions and you will be redirected to the answer.


What should I do if I can't finish my order?

When will my order arrive?


What if my size doesn't fit me? Can I exchange or return it?


What are the exact sizes of your products?


What does shipping and packing cost?


If I send you a picture, can you make me a custom T-shirt?


What should I do in case of a return?


How can I contact you?


What should I do if I can't finish my order?


If you're having trouble finishing your order, please contact us at hello@dedoles.com. Be sure to include the type of product, size, delivery method, payment option and your address. 

When will my order arrive?


Business day orders before 2 PM are sent the same day (if the goods are in stock). Delivery period is usually 3-4 working days. You will be notified via email and text message about the time of dispatching you order.

What if my size doesn't fit me? Can I exchange or return it?


If you are unsatisfied with the goods, you can exchange or return them within 100 days without giving any reasons. All you need is to fill in the complaint form, which is attached to the parcel.

What are the exact sizes of your products?


You can find the exact sizes under the pictures of our products or in the size guide.

What does shipping and packing cost?


If you shop with us, you pay only for shipping, since we do not charge the packing. It costs between 0€ and 3,50€, depending on the payment (cash, credit card, transfer) and delivery (pickup, courier) methods selected. Shipping is free on every order above 100 €. For more information, go to Shipping and Delivery.

If I send you a picture, can you make me a custom T-shirt?


Unfortunately, we don't make customized customized T-shirts, but we offer more than 1000 different designs and keep on adding new ones. We're sure you'll find a T-shirt which will suit you. :-)

What should I do in case of a return?


Please, see the following information: Complaint Form.

What kind of warranty do you offer?


All our goods have a warranty of 2 years.

I can't find the answer to my question.

Please, contact us at: hello@dedoles.com.

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