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Returns

Your satisfaction is of the utmost importance for us. But despite our best effort, your order may not be processed as you wished. In case you want to exchange or return the goods, please, proceed as follows:

  1. Fill in the return form attached to your order. You can also download it from this page below if needed. Please note that the return forms are divided according to the state you are from.
  2. Send us the goods by registered letter (not cash on delivery) including the return form. Please choose the correct address for return:
  • If you are from France, Belgium, Denmark or the Netherlands, send the goods for return at the following address:

Dedoles, s.r.o.
Leipzig Arcus Park
Torgauer Straße 231-233
04347 Leipzig
Germany

 

  • If you are from Slovenia, send the goods for return at the following address:

Dedoles, s.r.o.,

DPD Depo Maribor
,
Tržaška cesta 43, 
2000 Maribor
Slovenia

 

In case you don't know which address is the right one for you, please contact us at hello@dedoles.com.

 

We will notify you by e-mail upon receiving your goods. The way of processing your request will depend on the option you choose – refund or exchange:

  • If you choose a refund, the full amount of money for your order (excluding shipping costs) will be transferred to your bank account within 30 days. Please note that we return money only via bank transfer or Paypal (depending on how you paid for the order), not via postal money order.
  • If you choose an exchange, your new goods will be ordered from the external supplier that may take a few days. If we have the desired products in stock, we will dispatch them immediately. Shipping is free when replacing goods.

 

Return Policy

Only unused and unwashed goods can be returned. The product can be tried on, but the neccessary labels (bar codes, tags) mustn't be removed. Please, send us the goods by registered letter.


You can download and print the return form using the picture below. Please choose the correct return form according to the country you are from.

 

 

If you are from France, Belgium, Denmark or the Netherlands, please download the following return form:

If you are from Slovenia, please download the following return form: