Returns

Your satisfaction is of the utmost importance for us. But despite our best effort, your order may not be processed as you wished. In case you want to exchange or return the goods, please, proceed as follows:

1. Fill in the return form attached below.
2. Please remember. For hygiene reasons, we do not change socks or men's boxers, tank tops, undershirts, underpants, women's and children's underwear and swimwear. We also do not accept underwear that you have tried on and unwrapped socks without original labels.
3. Send us the goods by registered letter (not cash on delivery) including the return form. Please choose the correct address for return:

• Send the goods for return at the following address:

Dedoles, s.r.o.
Leipzig Arcus Park
Torgauer Straße 231-233
04347 Leipzig
Germany

In case you don't know which address is the right one for you, please contact us at hello@dedoles.com.

We will notify you by e-mail upon receiving your goods. The way of processing your request will depend on the option you choose – refund or exchange:

• If you choose a refund, the full amount of money for your order (excluding shipping costs) will be transferred to your bank account within 30 days. Please note that we return money only via bank transfer or Paypal (depending on how you paid for the order), not via postal money order.
• If you choose an exchange, your new goods will be ordered from the external supplier that may take a few days. If we have the desired products in stock, we will dispatch them immediately. Shipping is free when replacing goods.
• If we have spare goods in stock, we ship it immediately and of course you do not pay the shippment again. :) If the goods for exchange are not in stock, it is necessary to follow the expected delivery date stated on our website for the given product and given size at the time of processing the complaint.
• We only exchange piece by piece. Replacement for another motif or product is not possible.

Return