Returns
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Dear customers, in view of the current situation regarding the spread of the Covid-19 virus, we would like to ask you for a little patience in processing your requests for the exchange/return/claim of goods. We do everything to process them as soon as possible, but it is not excluded that the process will take a few days longer than usual. You will be informed about the processing of your request by e-mail. Thank you very much for being helpful and wish you good health. We care about your health and safety, therefore in connection with the current situation regarding the spread of Covid-19 virus, we offer you 365 days for the return/exchange of goods purchased from 17. 3.2020 (inclusive). |
Your satisfaction is of the utmost importance for us. But despite our best effort, your order may not be processed as you wished. In case you want to exchange or return the goods, please, proceed as follows:
- Fill in the return form attached below.
- Please remember. Due to hygienic reasons, we do not change socks or men's boxers, tank tops, undershirts, underpants, women's and children's underwear and swimwear. We also do not accept underwear that you have tried on and unwrapped socks without original labels.
- Send us the goods by registered letter (not cash on delivery) including the return form. Please choose the correct address for return:
- Send the goods for return at the following address:
Dedoles, s.r.o.
Leipzig Arcus Park
Torgauer Straße 231-233
04347 Leipzig
Germany
In case you don't know which address is the right one for you, please contact us at hello@dedoles.com.
We will notify you by e-mail upon receiving your goods. The way of processing your request will depend on the option you choose – refund or exchange:
- If you choose a refund, the full amount of money for your order (excluding shipping costs) will be transferred to your bank account within 30 days. Please note that we return money only via bank transfer or Paypal (depending on how you paid for the order), not via postal money order.
- If you choose an exchange, your new goods will be ordered from the external supplier that may take a few days. If we have the desired products in stock, we will dispatch them immediately. Shipping is free when replacing goods.
- If we have spare goods in stock, we ship it immediately and of course you do not pay the shippment again. :) If the goods for exchange are not in stock, it is necessary to follow the expected delivery date stated on our website for the given product and given size at the time of processing the complaint.
- We only exchange piece by piece. Replacement for another motif or product is not possible.
Return
- In case of a refund, we normally return the money within 2 weeks of processing the claim.- In case of using special offer 1 + 1 free or 2 + 1 free, it is necessary to return all pieces covered by the combined discount upon return.
Return Policy
Only unused and unwashed goods can be returned. The product can be tried on, but the neccessary labels (bar codes, tags) mustn't be removed. Please, send us the goods by registered letter.
You can download and print the return form using the picture below. Please choose the correct return form according to the country you are from.
If a gift was part of the order, it must be sent with the returned goods. If the gift won‘t be returned, its value will be deducted from the refunded amount. It is not possible to make a claim for gifts.
A defect of the goods is not a change in the quality of the goods which:
- was incurred during the warranty period as a result of wear, incorrect use, inadequate or inappropriate treatment,
- is due to natural changes in the materials from which the goods are made,
- has been caused as a result of damage by the buyer or third party or other improper interference.
Please download the following return form:
