We're in it together

Dear customers, as health is primary to us and now it is more important than ever to protect it, we have taken several measures to protect you and our colleagues.

Delivery of the goods
We will deliver your package to your home by courier. As a precautionary measure, we have temporarily withdrawn the possibility to take over goods at branches with personal takeover.

How to prepare for takeover of a package?
We recommend that you wear a mask on your face when you takeover the package. Do not forget to wash your hands after receiving your shipment. We recommend that you choose payment in advance when ordering, so you can pick up your shipment as quickly as possible and you minimize contact with another person.

Return of goods and claim
Many of our employees stayed home with their children. Therefore, it may happen that your claims and returns are processed later than usual. Therefore, we have extended the return period to 365 days.

Dedoles change
Normally, we allow you to contribute to planting trees. Due to the current situation, we have decided to temporarily change the purpose of the collection. We will redirect 100% of the collected funds to the World Health Organization (WHO) fund to make the fight against the coronavirus pandemic more effective. Dedoles doubles all customer contributions up to € 10,000. More information >>

Safety of our employees
We enable everyone, whose job description allows it, to work from home. During work in the warehouse we have increased preventive hygiene measures and increased the intensity of cleaning and disinfection of work areas.

We will keep you updated on further action.

We wish you all a lot of health, strength and optimism. We can do it together.

Your Dedoles team