Dedoles Change for WHO
Due to the situation during the coronavirus pandemic, from 16 March to 31 May 2020, we temporarily changed the purpose of our collection to support the World Health Organization (WHO) fund to make the fight against the pandemic more effective. Together we contributed ($66,614.10). Thank you very much.
The Covid-19 pandemic took us all by surprise. We had to react immediately to the situation in Dedoles too.
Among other things, we changed the purpose of the Dedoles Change contributions. Under normal circumstances, our customers have the opportunity to contribute to the planting of trees when paying for their purchases. Due to the current situation, we have decided to temporarily change the purpose of the collection. As Dedoles now operates in more than 20 European countries, it seemed to us the most appropriate solution to redirect 100% of the funds raised to the World Health Organization (WHO) to make the fight against the pandemic more effective. We even doubled the amount raised.
Delivery of the goods
We will deliver your package to your home by courier. As a precautionary measure, we have temporarily withdrawn the possibility to take over goods at branches with personal takeover.
How to prepare for takeover of a package?
We recommend that you wear a mask on your face when you takeover the package. Do not forget to wash your hands after receiving your shipment. We recommend that you choose payment in advance when ordering, so you can pick up your shipment as quickly as possible and you minimize contact with another person.
Return of goods and claim
Many of our employees stayed at home with their children. Therefore, your claims and return of orders may be processed later than usual. For this reason, we have set the time for returns/exchange or claims to 100 days.
Safety of our employees
We enable everyone, whose job description allows it, to work from home. During work in the warehouse we have increased preventive hygiene measures and increased the intensity of cleaning and disinfection of work areas.
We wish you all a lot of health, strength and optimism. We can do it together.
Your Dedoles team